Privacy Policy

Overview

MassRequest.com ("we", "us", "our") is operated by Mediatrix Digital LLC. This policy explains how we collect, use, and protect information when you use our website and services.

Information We Collect

Account information: When you create an account, we collect your name and either your email address or mobile phone number (or both, if you choose to add both). You can also submit a Mass intention request as a guest without creating an account first; in that case we collect the same information at the time you submit and verify it via a one-time code, and an account is created or linked to your existing record once verification succeeds. We also record the time zone your browser reports, so dates and times appear in your local time. You can change it anytime from your profile.

Mass intention requests: When you submit a Mass intention request, we collect the intention text, preferred dates, and any recipient details you provide. If you choose to send a Mass card, this includes the recipient's name and either their email address, for a card sent by email, or their mailing address, for a printed card.

Payment information: Mass offering payments are processed securely via Stripe. A Mass card you order from your dashboard is charged by MassRequest.com through Stripe, not by the organization. We do not store credit card numbers. Stripe may collect additional information as described in their privacy policy.

Organization accounts: When an organization signs up for MassRequest.com, we collect the organization name, location, contact information, and administrator details.

Technical data: We automatically collect certain technical information for spam prevention and security purposes.

How We Use Your Information

• To provide and operate the Mass intention management service
• To send transactional emails and text messages (confirmations, scheduling updates, reminders, receipts)
• To send one-time verification codes for account access
• To deliver a Mass card to its recipient by email or by mail, and to send the recipient updates about the Mass if they sign up for them
• To process Mass offering payments via Stripe
• To prevent spam and abuse
• To improve our services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Isolation

Each organization on MassRequest.com operates within its own isolated environment. Your Mass intention requests and account data at one organization are not accessible to other organizations.

SMS Messaging

If you register with a mobile phone number, or add one to your account, we send transactional text messages about your account and Mass intention requests. Messages include one-time verification codes, request confirmations, scheduling updates, reminders, offering receipts, and tips for your next request. We do not send marketing or promotional text messages.

Before sending any text message, we verify the number by sending a 6-digit code that you must enter on the site. If the number is a landline, which cannot receive texts, we call it and read the code aloud instead, and we do not send it text messages. This confirms the number is yours and records your consent to receive messages. We store the date and time you consent. Message frequency varies based on your activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or resubscribe by replying START. Reply HELP for support information.

We do not share mobile phone numbers or SMS opt-in consent information with third parties for marketing or promotional purposes under any circumstances. Phone numbers are shared only with our messaging provider, Bandwidth, to deliver the messages and calls you request and to check whether a number can receive texts.

Third-Party Services

• Stripe: payment processing for Mass offerings. Each organization connects their own Stripe account; Mass cards ordered after checkout are charged on MassRequest.com's own Stripe account. Stripe's privacy policy applies to payment data.
• Bandwidth: delivery of text messages, phone calls that read out verification codes, and checks of whether a phone number can receive texts. Bandwidth's privacy policy applies to phone numbers and messages it handles.
• Google Analytics: aggregate usage statistics that help us understand how visitors use the site. Google's privacy policy applies.

Cookies

We use essential cookies to maintain your session and authentication state. We also use Google Analytics, which sets cookies to help us understand how visitors use the site. We do not use advertising cookies.

Data Retention

Your account data is retained for as long as you maintain an active account. Organization data is retained for as long as the organization maintains an active subscription. You may request deletion of your account and associated data at any time.

Data Security

We use industry-standard security measures to protect your information, including encrypted connections (HTTPS), secure password hashing, and access controls. However, no method of transmission over the internet is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time. To exercise these rights, contact us at the email address below.

Children's Privacy

MassRequest.com is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. Continued use of the platform after changes are posted constitutes acceptance of the revised policy. We will notify registered users of material changes via email.

Contact

For privacy-related questions, contact us at [email protected].